united airlines

The Best and Worst Airlines of 2022 for Customer Service

Christopher Elliot

Dennis Shirshikov recalls a recent American Airlines flight from Mexico City to New York with his wife and three young children. As they boarded, a crew member ordered him to gate-check their stroller. Shirshikov, who runs a real estate investment firm in New York, says he balked because the stroller was regulation-size and he needed it to transport his kids. "They were very confrontational," he says. When he arrived at JFK, the stroller was gone. He finally found it in the lost and found.

The Asian Community’s Uproar Over United Airlines

Andrew Lam

The video quickly went viral around the world, including in China, one of United’s largest markets, where it broke records for being the most widely shared video on social media. United stocks quickly plummeted, dropping 4 percent early Tuesday. Many of the comments in China and elsewhere, meanwhile, questioned whether Dao, initially believed to be Chinese, was singled out for his ethnicity. His bleeding face is now the poster child for perceived racism in the friendly skies. 

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