flights

The Best and Worst Airlines of 2022 for Customer Service

Christopher Elliot

Dennis Shirshikov recalls a recent American Airlines flight from Mexico City to New York with his wife and three young children. As they boarded, a crew member ordered him to gate-check their stroller. Shirshikov, who runs a real estate investment firm in New York, says he balked because the stroller was regulation-size and he needed it to transport his kids. "They were very confrontational," he says. When he arrived at JFK, the stroller was gone. He finally found it in the lost and found.

Moving Forward: The Future of Travel in 2021 and Beyond

Jessica Larson

Even though it comes with its own constraints and challenges, road trips and short flights within the U.S. are how many people will ease into traveling again. The emphasis for airlines and accommodation providers will be on cleanliness and social distancing. In many cases, these enhanced health and safety measures will stick around as a way to prevent future outbreaks and bolster consumer confidence.

The Era of the ‘Ego Tourist’

Christopher Elliot

Frequent travelers expect traffic jams and long lines. But holiday travel brings out the novices, says Jacqueline Whitmore, a former flight attendant and director of the Protocol School of Palm Beach. "They don't know what to expect. They get very frustrated, very quickly," she says. Whitmore has seen it herself. She worked on flights where inconsiderate newbies brought strollers the size of a Mercedes and then ordered a flight attendant to stow them.

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