best airlines

The Best and Worst of the 2019 Summer Travel Season

Christopher Elliott

Southwest retreated 1 percent to 79, tied for second place with JetBlue (which was unchanged). Since 2012, the two airlines have taken the top spots in the ACSI ratings, joined by a steadily improving Alaska. "Recent deadly crashes of the Boeing 737 Max for Ethiopian Airlines and Air Lion have left Southwest particularly vulnerable to safety concerns," says VanAmburg. (Southwest operates an all-737 fleet.)

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