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airlines, airline industry, passenger rights disappearing, travelers, flight delays, canceling flights, repealing consumer protection, passenger protections, traveling, airline fees, department of transportation

Airlines Want to Roll Back Consumer Protections

By Christopher Elliot
The industry's 93-page wish list suggests they're willing to test just how much passengers will tolerate. As I've learned in my decades of consumer advocacy, when it comes to exploiting passengers, you should never underestimate the airline industry's creativity.