For San Francisco’s Ong family, that tragedy was dreadfully personal. The “her” referred to by American Airlines employee Nydia Gonzalez was flight attendant Betty Ann Ong—their beloved sister and daughter.Ong was a victim of the terrorists. But she was also the first hero of that fateful day. Many people have heard of Todd Beamer’s courage (“Let’s roll”). But relatively few know about Betty Ong’s.​